Terms & Conditions

Rental Agreement

  • A valid driver's license is required for all rentals.
  • The RV camper is delivered, set up and picked up by Sheridan Trailer Rentals; the renter may not tow or move it.
  • No pets, and no smoking or vaping inside the RV camper. Cleaning or odor damage is deducted from the deposit.
  • The renter is responsible for the equipment during the entire rental period.

Deposits

  • RV Camper: $250 refundable deposit

Deposits are paid at booking via Square online payment and refunded within 7–10 business days after return, once the equipment is inspected and found in the same condition. Square keeps its card processing fee (2.9% + 30¢) when a payment is refunded, so the deposit is returned less that fee: $242.45 back on a $250 deposit. Damage costs may be deducted from the deposit.

Payment

  • Reserve your dates with the $250 deposit. The remaining balance is due before the rental starts; we send a payment link the week of your trip.
  • Trips that start today or tomorrow are paid in full at booking.
  • Full upfront payment is always accepted.
  • Rentals of 4 nights or more get 10% off automatically (it doesn't stack with promo codes).
  • We deliver and pick up the RV between 8:00 AM and 8:00 PM, 7 days a week, at a time we set with you.

Cancellation Policy

Contact us as soon as possible if you need to cancel. We move bookings rather than refund them:

  • Within 24 hours of booking (for a trip more than 7 days away): full refund.
  • More than 7 days before the rental start date: reschedule to any open dates within 12 months at no charge. No cash refund.
  • Within 7 days of the rental start date: the security deposit is non-refundable. The rest of what you paid becomes credit toward new dates within 12 months.
  • Unsafe weather: if we judge the weather unsafe (hurricane, tropical storm, flooding or a severe-weather warning at your site), you can reschedule within 12 months at no charge.
  • If we have to cancel: you choose a full refund or new dates.
  • New dates that cost more are paid as a balance before the rental starts; new dates that cost less refund no difference.

Refunds go back to the card you paid with and usually appear within 5–10 business days.

Late Returns

Contact us if you need to extend your rental — we'll check availability and accommodate if possible. Unauthorized late returns may result in additional charges.

Damage

  • Renter is responsible for any damage during the rental period.
  • Normal wear and tear is excluded.
  • Report any issues immediately.

Contact

Questions about these terms? Call us at (817) 587-1460 or email info@sheridantrailerrentals.us.